Contact Us

Contact Us

If you have a question about an order, product, payment, shipping, return, refund, or another matter related to Pikapokemon, please contact us using the information below.

Customer Support

Email Response Time: 24-48 hours, excluding weekends and U.S. public holidays.

Business Hours: Monday-Friday, 9:00 AM-5:00 PM Pacific Time (PT).

Business Address

Pikapokemon
971 Belmont Ter
Sunnyvale, CA 94086
United States

Order Support

For order-related questions, please include your order number, the email address used at checkout, and a short description of the issue.

For damaged, defective, or incorrect items, please include clear photos showing the issue.

Please contact us before sending any return. We will provide return instructions after reviewing your request.