Contact information

Contact Information

Last updated: November 14, 2026

If you have questions regarding an order, product, payment, shipping, return, refund, or another matter related to Pikapokemon, please contact us using the details below.

Customer Support

Email Response Time: 24-48 hours, excluding weekends and U.S. public holidays.

Business Hours: Monday-Friday, 9:00 AM-5:00 PM Pacific Time (PT).

Business Address

Pikapokemon
971 Belmont Ter
Sunnyvale, CA 94086
United States

Shipping Information

Standard shipping within the United States is $5.67 USD.

Orders of $100 USD or more qualify for Free Shipping.

Returns And Refunds

Eligible return requests must generally be submitted within 30 days after delivery.

Please contact us before returning any item.

Contact Details

Pikapokemon
Website: Pikapokemon.com
Email: support@pikapokemon.com
Address: 971 Belmont Ter, Sunnyvale, CA 94086, United States