Shipping Policy

Last updated: November 14, 2026

This Shipping Policy explains how Pikapokemon processes and ships orders placed on Pikapokemon.com.

Order Processing Time

Orders are generally processed within 1-3 business days after the order is placed. Business days do not include weekends or U.S. public holidays.

Some products may require additional preparation or fulfillment time. Processing time is separate from shipping transit time.

Shipping Destinations

Pikapokemon primarily serves customers in the United States.

If international shipping is available for your destination, applicable shipping options, costs, and estimated delivery times will be displayed at checkout.

United States Shipping Rates

• Standard Shipping: $5.67 USD
• Free Shipping: Available for orders of $100 USD or more

Estimated Delivery Time

For U.S. orders, estimated delivery is generally 7-14 business days after processing is complete.

Total estimated delivery time is usually approximately 8-17 business days, including processing and shipping.

All delivery times are estimates only and are not guaranteed.

International Shipping

If international shipping is available, the applicable shipping rate and estimated delivery time will be displayed at checkout.

International delivery times may vary depending on destination, customs clearance, carrier operations, and local delivery services.

Tracking Information

Tracking information will be sent to the email address associated with your order after your package ships.

Tracking updates may require additional time to appear after the carrier receives or scans your package.

Shipping Delays

Delivery may be delayed due to carrier issues, severe weather, holidays, high order volume, customs processing, incorrect shipping information, or circumstances outside our reasonable control.

If your order appears delayed, contact us at support@pikapokemon.com with your order number.

Incorrect Shipping Address

Please review your shipping address carefully before completing your purchase.

If you entered an incorrect or incomplete address, contact us as soon as possible.

We can only attempt to update an address before fulfillment begins.

Once fulfillment or shipment has started, we cannot guarantee that your shipping address can be changed.

Pikapokemon is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Customs, Duties, And Import Taxes

For international orders, customers are responsible for customs duties, import taxes, brokerage fees, VAT, or other local charges imposed by the destination country unless clearly stated otherwise at checkout.

Contact Us

Pikapokemon
971 Belmont Ter
Sunnyvale, CA 94086
United States

Website: Pikapokemon.com
Email: support@pikapokemon.com

Payments are accepted via credit card, debit card, Apple Pay, Paypal or split into 4 payments with Afterpay.

Accepted cards are Visa, American Express, Mastercard, Diners Club, JCB, Venmo and Discover.

All transactions are secured. Website is provided with an SSL encryption system to protect personal and payment data.

Refund Policy

Last updated: November 14, 2026

Refunds are available for eligible returned items after we receive and inspect the return, or for approved order issues such as confirmed damaged, defective, or incorrect items.

Refund Eligibility

• The item qualifies under our Return Policy
• The return request was submitted within 30 days after delivery
• The returned item is received and passes inspection
• The item was damaged, defective, incorrect, or affected by an issue confirmed by Pikapokemon

Refund Timing

If your refund is approved after inspection, Pikapokemon will process the refund within 3-10 business days after the return inspection is complete.

Approved refunds are generally issued to the original payment method.

Your bank, card issuer, PayPal, or other payment provider may require additional processing time before the refund appears in your account.

Shipping Charges

Return shipping costs are generally the customer's responsibility unless the issue is confirmed to have been caused by Pikapokemon.

Original shipping charges are generally non-refundable unless required by applicable law or specifically approved by Pikapokemon.

Late Or Missing Refunds

If your refund has been approved but has not appeared after the expected processing period, contact your bank, card issuer, PayPal, or payment provider first.

If you still need assistance, contact us at support@pikapokemon.com.

No Unconditional Refund Promise

Submitting a refund request does not automatically guarantee approval.

Contact Us

Pikapokemon
971 Belmont Ter
Sunnyvale, CA 94086
United States

Email: support@pikapokemon.com